Privacy Policy
Your privacy matters to us. This policy explains how VoltMaxon collects, uses, and protects your personal information in accordance with Vietnamese privacy laws and international standards.
Information We Collect
When you use our financial reporting services, we collect several types of information to provide you with the best possible experience. This includes both information you directly provide and data we gather through your interactions with our platform.
Personal Information
- Full name and contact details including email address and phone number
- Company information and business registration details
- Financial data necessary for generating investment reports
- Account credentials and authentication information
- Communication preferences and service customization settings
Technical Data
Our systems automatically collect technical information to improve service delivery and security. This includes your IP address, browser type, operating system, and usage patterns within our platform.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with VoltMaxon's financial reporting services. We believe in transparency about how every piece of data contributes to our service delivery.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service Delivery | Contact info, financial data | Contract performance |
| Account Security | Login credentials, IP addresses | Legitimate interests |
| Customer Support | Communication history, account details | Contract performance |
| Service Improvement | Usage patterns, feedback | Legitimate interests |
We never sell your personal information to third parties. Every use of your data directly supports the financial reporting services you've requested from us.
Data Protection and Security
Protecting your financial information requires robust security measures. We've implemented multiple layers of protection to safeguard your data from unauthorized access, alteration, or disclosure.
- Encryption: All data transmission uses TLS 1.3 encryption, and sensitive data is encrypted at rest using AES-256 standards
- Access Controls: Role-based access ensures only authorized personnel can view your information, with all access logged and monitored
- Regular Audits: We conduct quarterly security assessments and annual penetration testing to identify potential vulnerabilities
- Data Backups: Automated daily backups with 30-day retention stored in geographically separate locations
- Incident Response: 24/7 monitoring with immediate response protocols for any security events
Our security team stays updated on emerging threats and continuously updates our protection measures to maintain the highest standards for your financial data.
Your Rights Under Vietnamese Law
Vietnam's Cybersecurity Law and Data Protection regulations provide you with specific rights regarding your personal information. We fully comply with these requirements and make it easy for you to exercise these rights.
Access and Correction
You can request a complete copy of all personal data we hold about you. If any information is incorrect or outdated, we'll update it promptly upon your request. Most account information can be updated directly through your dashboard.
Data Deletion
You may request deletion of your personal data, subject to legal retention requirements for financial records. We'll explain any limitations and provide clear timelines for the deletion process.
Data Portability
Upon request, we can provide your data in a structured, machine-readable format. This allows you to transfer your information to another service provider if desired.
Data Retention and International Transfers
We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have specific retention periods based on their purpose and regulatory requirements.
- Financial reporting data: Retained for 7 years after account closure per Vietnamese accounting standards
- Communication records: Kept for 3 years to support customer service and dispute resolution
- Technical logs: Automatically deleted after 12 months unless required for ongoing security investigations
- Marketing preferences: Maintained until you opt out or request deletion
All data processing occurs within Vietnam or jurisdictions with adequate data protection standards. Any international transfers are protected by appropriate safeguards and approved transfer mechanisms.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and ensure proper functionality. We categorize these based on their purpose and provide you with control over non-essential cookies.
Essential Cookies
These cookies are necessary for basic website functionality, including secure login, session management, and form submissions. They cannot be disabled without affecting core features.
Analytics and Performance
We use analytics cookies to understand how visitors interact with our website, helping us improve navigation and identify popular features. All analytics data is anonymized and aggregated.
Updates to This Policy
This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. We'll notify you of any material changes through email or prominent website notices.
Minor updates that don't affect your rights or how we process your data will be posted directly to this page with an updated revision date. We recommend reviewing this policy periodically to stay informed about our privacy practices.
Last updated: January 15, 2025
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: help@voltmaxon.com
Address: 46 Thôn An Thái, Hoá Thượng, Đồng Hỷ, Thái Nguyên, Vietnam
Phone: +84 917 405 240